Cancellation Policy

You have the right to cancel your order within 14 days for any reason.

However, you have no right to cancel your order of custom products, especially of photo prints from the online shop on (§ 18 Abs 1 Z 3 FAGG Austria). Those prints are not in stock, but will be produced in the custom size selected by the customer., da diese nicht auf Lager vorrätig sind, sondern erst nach Auftragseingang in der vom Kunden gewünschten Größe individuell angefertigt werden.

The cancellation period is limited to 14 days, starting with the day you receive the order. To cancel your order, you have to send us (Florian Hirzinger, Dr.-Karl-Lueger-Platz 4/3/15, 1010 Vienna, Austria; E-Mail: a cancellation request in written form (email or letter). You can (but don't have to) use our cancellation form. To maintain your cancellation right, the cancellation request has to be sent before or on the 14th day of the cancellation period.

After the cancellation

After you have cancelled your order, we will refund your payments including shipping costs (except additional costs for premium shipping) instantly and no later than 14 days after receiving your cancellation request. If not otherwise requested, we will user the same payment method that you have used for your order. The refund is free of charge. We have the right to withhold refunds until we have received the products.
You have to send back the products instantly and within 14 days from the day of cancellation at your own cost to Florian Hirzinger, Dr.-Karl-Lueger-Platz 4/3/15, 1010 Vienna, Austria, Europe.
You are responsible for returning the products without damages. We may reduce refunds for damaged products.

Dr.-Karl-Lueger-Platz 4/3/15
1010 Vienna

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